Get your suspended Google Business Profile back online with our comprehensive recovery system. Expert guidance, detailed action plans, and professional documentation templates.
Get a customized recovery plan based on your specific suspension type and business details
Analyze suspension type and gather initial documentation
Compile all required evidence and supporting materials
Submit comprehensive appeal with documentation
Google reviews appeal and conducts verification
Additional communication or documentation if needed
Final decision and listing restoration (if approved)
Follow these best practices to avoid future suspensions
Keep business name accurate without promotional keywords
Use exact address format matching official documents
Maintain consistent NAP across all platforms
Update information immediately when changes occur
Upload high-quality, relevant business photos regularly
Write professional, informative business descriptions
Respond to reviews professionally and promptly
Keep business hours accurate and updated
Never buy, incentivize, or fake customer reviews
Encourage natural reviews through good service
Report obviously fake negative reviews appropriately
Respond to reviews authentically and professionally
Verify contact information works and is monitored
Keep website URL active and business-relevant
Monitor listing for unauthorized changes or duplicates
Regularly backup listing information and photos
Hard suspension completely removes your listing from Google Search and Maps, making it invisible to customers. Soft suspension keeps your listing visible but restricts editing capabilities and may limit visibility in search results.
Recovery times vary significantly: phone/address verification (1-5 days), soft suspension (1-3 weeks), hard suspension (2-6 weeks), policy violations (3-8 weeks), and fake business claims (4-12 weeks or longer).
Absolutely not. Creating new listings while suspended can result in permanent bans and makes recovery much more difficult. Always work to recover your original listing first.
Essential documents include business license, proof of address (lease/utility bills), government-issued ID, phone bill, business registration, and evidence of legitimate operations like customer invoices or transaction records.
Consider professional help for hard suspensions, policy violations, fake business claims, repeated suspensions, or if your first appeal is denied. Professionals have experience with complex cases and higher success rates.
Follow Google's guidelines strictly, maintain accurate information, avoid fake reviews, use compliant business names, keep NAP consistent, respond professionally to reviews, and regularly monitor your listing for issues.
During suspension, reviews are typically preserved but may not be visible to the public. Once recovered, reviews usually return, though some may be filtered by Google's algorithms during the restoration process.
While competitors can report suspected violations, Google investigates all reports thoroughly. Legitimate listings with accurate information and good practices are protected from false reports.
Success rates vary by suspension type: phone/address verification (90-95%), soft suspension (70-85%), hard suspension (45-60%), policy violations (40-70%), and fake business claims (20-40%).
Professional services typically range from $200-2000 depending on suspension complexity, with simple cases costing less and complex policy violations or fake business claims costing more due to extensive documentation requirements.
For complex suspensions or if your appeals have been denied, consider hiring a Google My Business specialist. Professional recovery services typically have higher success rates and can handle complicated cases.